Talk Tuesday - Customer Service

We've all had to deal with this issue at some point in our life. Sometime the outcome is wonderful, sometimes....ummm, not so much. The one thing I'm big on is great customer service. I feel as the years go by, this is becoming a lost art form. Gone are the days where, "The customer is always right" attitudes are used to resolve issues. I know, every customer can't be right all the time, but it's reassuring when a company goes above and beyond to make you happy as a consumer.

Recently I had a wonderful experience with the King Oscar Brand. I love sardines and I recently feel in love with the quality and taste of their sardines. The only issue I have, is a can of their sardines can run you anywhere from $2.50 - $3.00 a can. I expect to pay more for quality and I don't mind, but it can become a little expensive. I decided to email the company and voice my concern. In the email I raved about the great taste and I also requested some coupons for future purchases. The company replied to my email in less than 48hours and they requested my mailing address to send the coupons. In less than a week this is what I received in the mail. Four coupons for free products of my choice from the brand!!! How amazing is that. I was not expecting this, at most I figured the compay would send a few coupons for a few cents of their products. It felt great to know the company cared enough to provide in essence "free products" based on my initial contact.

This simple, yet kind gesture has earned them a new customer for life. Remember as consumers we have the power to influence brands and companies, because without us, they would not be in business.  Never be afraid to request certain things from your favorite brands, the worst they can do is say no. 

Have you ever had to contact a company based on their costomer service? How was the experience? Did you remain a customer after your experience or did you move on? Leave your comments below. Until next time...Stay Fabulous!!!